Assistant Manager | Technology & Data Enablement
Where You Will Work
At Grant Thornton we go beyond business as usual, so you can too. A team of over 150 professionals together collaborate with more than 80,000 colleagues in over 150 markets globally.
Grant Thornton will embrace your uniqueness and what you bring to the table. We seek individuals who bring their own flair, passion, and diverse experiences to the forefront. Each individual adds a layer of richness and depth to our collective tapestry.
We want you not only to bring your skills and expertise, but also your essence, your passions, and your authentic self. At Grant Thornton, we know that when you bring your own self, you bring magic to the workplace.
What We Need From You
As an IT Operations Team Leader, the position supports the firm's technology operations, cyber security governance / compliance activities, user onboarding, and assist in business technology initiatives while ensuring that IT services continue to meet operational and regulatory requirements.
Your day-to-day tasks would include:
IT Operations & Team Leadership
- Coordinate daily activities and priorities of the IT team.
- Act as the main point of contact between the firm and external technology partners and service providers.
- Ensure support requests are managed and resolved efficiently.
- Maintain IT documentation, asset inventories, procedures, and operational records.
- Support IT procurement, vendor management, and licence administration.
User Support & Workplace Technology
- Coordinate the deployment, configuration, and lifecycle management of laptops and end-user devices.
- Conduct IT induction sessions and onboarding activities for new joiners.
- Manage software installations, updates, and endpoint configuration.
- Coordinate hardware repairs, rebuilds, and device replacements.
- Provide technical support and guidance to staff across all service lines.
Microsoft 365 Administration
- Administer Microsoft 365 services including Exchange Online, Teams, SharePoint Online, and OneDrive.
- Manage user accounts, permissions, group memberships, and access requests.
- Support Microsoft Intune device enrolment and policy administration.
- Assist with Microsoft Purview, information protection, document classification, and data governance initiatives.
- Support adoption of Microsoft 365 and Power Platform technologies.
Governance, Risk & Compliance
- Support the firm's compliance and regulatory obligations.
- Coordinate evidence collection for audits, reviews, and compliance assessments.
- Help maintain IT policies, standards, procedures, and control documentation.
- Track remediation actions arising from audits, risk assessments, and security reviews.
- Work with stakeholders to ensure technology controls remain effective and appropriately documented.
- Support business continuity, disaster recovery, and operational resilience activities.
- Coordinate periodic access reviews and user lifecycle processes.
- Assist with information security awareness and governance initiatives.
Security & Service Management
- Review security reports, vulnerability findings, and recommendations provided by the Managed Services Provider.
- Coordinate remediation actions and internal follow-up activities.
- Participate in incident management, escalation, and post-incident review activities.
- Ensure security and operational issues are appropriately tracked and resolved.
- Support ongoing improvements to the firm's security posture and technology governance framework.
Projects & Continuous Improvement
- Assist with technology refresh programmes, data cleansing initiatives, and digital transformation projects.
- Support implementation of new systems, processes, and automation solutions.
- Identify opportunities to improve service delivery, operational efficiency, and user experience.
- Provide technology guidance to business teams and project stakeholders.
About You
Requirements:
- 4 years' experience in an IT Systems Administration, Infrastructure Support, IT Support, or similar role.
- Experience coordinating technical teams, suppliers, or service providers.
- Strong troubleshooting and organisational skills.
- Excellent communication and stakeholder management abilities.
- Experience working within regulated or compliance-focused environments is desirable.
The successful candidate must have strong working knowledge of:
- Microsoft 365 Administration
- Microsoft Teams, SharePoint Online and OneDrive
- Microsoft Intune
- Microsoft Entra I
- Microsoft Purview
- Windows 11 and Windows Server environments
- Active Directory and Group Policy
- Endpoint deployment and device lifecycle management
- Power BI, Power Automate and Power Apps (desirable)
- Basic networking concepts, including DNS, DHCP, VPNs, and wireless networking
- IT asset management and software licensing
- IT governance, cyber security best practices, and compliance frameworks
Personal attributes:
- Strong leadership and organisational skills.
- Customer-focused with a service-oriented mindset.
- Proactive and solutions-driven approach.
- High attention to detail and documentation quality.
- Ability to communicate effectively with both technical and non-technical stakeholders.
- Strong sense of accountability, governance, and continuous improvement.
What We Can Give You
Apart from working on the various practice areas on offer at Grant Thornton, we will support you in exploring and developing new topics and areas of practice within the Firm which you have an interest and passion for. To this end, we will ensure you have:
- Competitive salary and benefits;
- Health Insurance;
- A dynamic, diverse, inclusive and young environment;
- A supportive and experienced team;
- Continuous personal and professional growth;
- An open door policy;
- Flexibility;
- Family friendly measures;
- Induction meetings and buddy system;
- Firmwide social activities;
- Attendance to educational events which may arise from time to time.
